If an item was damaged in transit we may issue a request to the carrier to pickup or inspect the package. If the damage is a factory defect we may have the factory ship you a replacement directly. Please do not return damaged merchandise until you have communicated with us first. 

You may return most items sold by NancySilver.com within 10 days of delivery for a refund less shipping and handling charges. We cannot accept returns of certain items including: 

1 - Any item that is not in original condition has been damaged or is missing parts or original packaging.
2 - Any polishes or other cleaning products.
3 - Any item that has been special ordered (special order requests are only made by phone or email).
4 - Silver Cloth (yardage is cut to order)

We can exchange the merchandise or refund the original purchase price less shipping and handling.

If an item arrives broken or damaged please the Damage Items section above.

There is a 15% restocking fee on all returned drawer liners, drawer liner pads,  wood chests including silverware chests and jewelry chests, stainless flatware sets.

New merchandise usually ships within two business days, subject to product availability, unless otherwise stated in the description.

Pre-owned silver is polished before we ship and this usually ships in two to four business days.

To calculate shipping charges you must begin checkout. You simply add products to your shopping cart and go through the check out process. The shipping charges will be quoted and you will have the option to continue with the order or cancel the order at that point.

International customers: due to a wide range of shipping rates and varying surcharges, the shipping amount calculated when you place your order may not be correct. If there is an additional charge for shipping we will contact you with the amount and you will have the option to cancel your order.